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▬ from [[ed-batista-on-conflict]]

Executive coach Ed Batista argues that most leaders default to a single conflict style and pay for it when situations demand something else. Good conflict work, in his view, rests on three things: knowing the full repertoire of conflict modes (and when to use which), recognizing that a fight is almost always *about something other than what it appears to be about*, and developing the rare skill of using anger and confrontation *instrumentally* rather than suppressing them. Harmony-first is his default setting as a coach — but "almost always" is not "always," and leaders who never fight end up …

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